LEAN SERVICE SKILL UPSet up a lean mindset at your indirect operations and service processes
Service management skill up
When applying the principles of Lean Thinking beyond the lines of manufacturing operations, to the white collar processes of service /non manufacturing businesses or functions/ departments, we can produce great contributions to the overall business profitability as well as to the generation of value for the customer.
You can detect lots of non-visible waste (muda) if you analyse any “service” related operational environment: inefficient movements, job queues and piecemeal operations, non-standard manual processing, useless or duplicated activities, which can be identified and eliminated if people get prepared and aware enough about the hidden waste and loss risk.
To ensure a continuous improvement perspective and the sustainability of results over time you can change the mindset and behaviors of people through specific training programs.
Select the right learning opportunity for your resources
Upgrade your service level
Make customers happy with no business performance decrease
Customized seminars and events
To deepen and compare critical aspects of application, perspectives and benefits related to the relationship with new technologies, JMAC provides experiences and expertise to enrich and diversify the debate, contributing to the development of industrial thinking and social value.
Come formare le persone alla corretta gestione e al miglioramento delle performance delle attività indirette e in aziende di servizi
Servitization: the keyword is “subscription”
February, 2019 – Product joins service and generates a greater perceived value, which is also an important asset to develop with customers a closer and continuous relationship of knowledge and trust to improve and get successful results in sales.
JMAC takes the lead on Servitization & Customer Experience
November, 2018 – A methodological insight and real feel on how to lead change. A new feature for collecting the voc (voice of the customer) received a warm welcome and feedback from participants.