Lean Service

Streamline flows to increase the level of service

The Lean Office and Lean Service

Simplify the flows to increase the level of service

To be a “Lean Enterprise” means to be an excellent company capable to respond quickly, efficiently and effectively to the needs of one’s customers, consumers and their continuous transformations.
To become a “Lean Enterprise” it is not sufficient to apply the Lean tools to the usual functional areas, it is necessary to change the mindset of the entire Organization. To be “Lean” is the most coherent answer to the request for speed, efficiency and customization of the offer.

Lean Office and Lean Service are the JMAC lines of offer destined to “service factories”.

The Lean Office interventions are intended for Organizations who want to improve their support processes, optimizing both results and the employment of resources, integrating them in their value stream in order to improve the level of service whether internal or addressed to the market.

 

Lean Office and Lean Service are the JMAC offer aimed to “service factories”.

The Lean Office interventions are intended for Organizations who want to improve their support processes, optimizing both their results and the employment of resources in their value stream in order to improve the level of service whether internal or addressed to the market.

Lean Office and Lean Service are the JMAC offer aimed to “service factories”.

The Lean Office interventions are intended for Organizations who want to improve their support processes, optimizing both their results and the employment of resources in their value stream, so as to improve the level of service whether internal or addressed to the market.

The value model that balances the Voice of the Customer with the one of the Business, shows

WHAT should be done for understanding the value for the customer, building up or contributing to an effective and efficient offer proposition, increasing the level of service associated to the variables of quality and time, consistently with the Customer needs.

HOW to increase the efficiency and effectiveness of end-to-end processes, spreading the measurement of performance to steer the company’s improvement activities, develop a micro-level productivity with efficient workplaces and effective tools, build and rethink environments so as to concretely realize the best touchpoints.

WHO are the key resources mastering the core skills and operating with clear and precise roles and responsibilities, in organizational models that optimize results.

Let’s achieve your goals
together.

Feel free to contact a consultant of JMAC’s;
Share your issues and desirables;
Define the right improvement path
together. We will be with you i

 

Feel free to fill in the form hereunder.
We will contact you at the soonest.

Insights