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Customer Journey Workshops
By Customer JOURNEY we mean the path since the time a customer starts feeling a need to be satisfied until the time he purchases and uses the selected service / product.
Customized seminars and events
To deepen and compare critical aspects of application, perspectives and benefits related to the relationship with new technologies, JMAC provides experiences and expertise to enrich and diversify the debate, contributing to the development of industrial thinking and social value.
Servitization: the keyword is “subscription”
February, 2019 – Product joins service and generates a greater perceived value, which is also an important asset to develop with customers a closer and continuous relationship of knowledge and trust to improve and get successful results in sales.
JMAC takes the lead on Servitization & Customer Experience
November, 2018 – A methodological insight and real feel on how to lead change. A new feature for collecting the voc (voice of the customer) received a warm welcome and feedback from participants.